Last Updated: 14-Oct-2025
At Nactus Inc., we are committed to delivering high-quality online learning experiences across our pre-recorded programs: PMP, Data Science, Cybersecurity, Mobile Development, and Web Development. We want every student to feel confident and satisfied with their enrollment.
That’s why we offer a 30-Day Money Back Guarantee and a flexible refund approach.
1. 30-Day Money Back Guarantee
- If, for any reason, you are not satisfied with your Course, you may request a full refund within 30 days of your purchase.
- To qualify, you must:
- Submit your refund request by email within 30 days of enrollment.
- Not have completed more than 30% of the Course content.
- Refunds will be issued back to your original payment method within 7–10 business days after approval.
2. Flexible Refunds (Beyond 30 Days)
We understand that circumstances change. In certain cases, refunds may be approved after the 30-day window, such as:
- Serious personal or medical reasons.
- Duplicate payment or billing error.
- Technical issues preventing access to the Course (if unresolved by our support team).
Partial refunds or credit toward another Course may be provided at the discretion of Nactus Inc.
3. Installment Plans & Subscriptions
- If you enrolled using an installment plan, refunds will apply only to payments already made; future scheduled payments will be canceled.
- If you are on a subscription model, cancellation stops future billing, but past payments remain non-refundable unless covered under the 30-day guarantee.
4. Third-Party Financing & Payment Partners
- If you purchased using third-party financing (e.g., Affirm, ClimbCredit, or similar), refunds are subject to both Nactus Inc.’s Refund Policy and the terms of your financing agreement.
- We will confirm eligibility and process refunds on our side, but repayment obligations may still apply through your financing provider.
5. How to Request a Refund
To request a refund:
- Send an email to refunds@nactus.us with your full name, registered email, Course name, and reason for request.
- Our support team will review your request within 3–5 business days.
- If approved, your refund will be processed within 7–10 business days.
6. Contact Us
For questions about refunds, cancellations, or billing, contact:
Nactus Inc.
1119 Mayflower Dr Newark Delaware 19711
Email: refunds@nactus.us
Phone: +1-347-814-6890